ID WORLD International Congress: Paul Korczak

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Paul Korczak

Principal – The KMA Group

Speaks at ID WORLD on Transportation @ ID WORLD

Prior to establishing The KMA Group, LLC, a private management and advisory practice, Paul Korczak was Chief Officer for MetroCard Sales at New York City Transit with responsibility for over $2.3 billion in annual revenues. During his 27-year career at NYCT, Paul led an interdepartmental task force that developed the automated vending machines program and introduced acceptance of banks cards for fare payment.

While at New York City Transit, Paul implemented the first business and technical solution that enabled direct payment of fares at subway gates using bank cards. In 2007, the highly successful pilot was awarded New York University’s prestigious Transportation Innovation Prize.

Paul served two terms as Chair of the Smart Card Alliance’s Transportation Council. While Chair and service on the Executive Steering Committee, the Council published numerous papers on fare payment.

Paul has spoken fare payments widely, including at the US Federal Reserve Bank, the American Public Transportation Association, ID World, Transport Forum, and APTA, and was a panelist at workshops for senior transportation executives hosted by the Massachusetts Institute of Technology.

The KMA Group, LLC is currently engaged with four major North American public transit agencies that are transitioning towards account-based fare system implementations.

“Enhancing customer service and transit security with account-based fare payment and NFC phones”

Account-based fare payment has made significant advances in recent months. By applying processes from the financial services industry to new concepts for processing transactions via high-speed telecommunications, the opportunity for “real-time” validation of payment transactions at gates has emerged. This sets the stage for making transit fare payments, managing transit accounts, and accessing general information through mobile phones. With this approach, transit agencies can support improvements in customer service, as well as added security in protecting revenues and controlling access to public transportation services.

Major transit systems, including Toronto, Chicago, New York, and Philadelphia, are pursuing implementations that could replace traditional transit “ticketing” systems. In this new environment, customers would experience faster, portable access to information about their accounts through mobile phones and the web and the opportunity to travel regionally, even “globally” without the need to buy agency-specific fare media. With adoption of this approach, transit agencies to benefit from: reduced implementation risks; limited need for complex equipment systems; and minimal, market-driven ongoing support costs.

 

Speaking on November 16


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